Important information to exhibitors

  • Event lists

    Please beware of companies who contact exhibitors offering to sell an event attendee list as they are unlikely to have the rights or accurate information to make these lists available. Our database of visitors is confidential information and is not sold or made available to third parties (other than small extracts made available to exhibitors in connection with matchmaking/lead generation services) and our visitor and exhibitor lists are protected by copyright which prevents unauthorised copying.

  • International fairguide scam

    Fairguide publishers, such as “Expo-Guide”, “Inter-Fairs” and “International Fairs Directory”, are using Reed Exhibitions’ event names and trademarks to solicit show exhibitors to get a listing in their online directory. This is almost identical to the misleading scheme previously operated by Construct Data Publishers Verlag AG.

    Again, like Construct Data, these companies use a form, which resembles an organiser's catalogue listing service, inviting exhibitors to sign and return the form. On signing the form, the exhibitor is bound into a three-year, non-retractable agreement and is required to pay the stipulated fee each year. Any failure to pay results in the fairguide publishers chasing for payment.

    Reed Exhibitions is in no way connected to these companies or their products.

    For further updated information and guidance on industry related scams, please check the website of the Association of Event Organisers (a trade association of which we are a member) at www.aeo.org.uk.

    For information on the Official ibtm world Exhibitor Directory and Official ibtm world Show Catalgoue, to which exhibitor entries are free of charge, please contact the team. For advertising opportunities in the official ibtm world Show Catalogue, you will be contacted directly by the publishers, Eventful Publishing. No other company is authorised to handle the Show Catalogue adverts. 

  • Third Party Suppliers

    Third parties who are not associated with Reed Exhibitions have been known to contact certain IBTM World participants, by phone and email, quoting our invoice numbers and asking questions about payment of invoices. They also enquire as to whether the exhibitor needs a further copy of the invoice. This practice has also occurred on a small number of other shows and, in some cases, false invoices have been issued to exhibitors with non-Reed Exhibitions bank account details. Please feel free to contact our Customer Services helpline: telephone +44 (0)20 8271 2127 or email: ibtmworld.helpline@reedexpo.co.uk to verify an invoice and check any payment details.

    If you have been contacted by any third parties by phone or email and/or have received a false invoice, we would appreciate it if you could report this matter urgently to the UK Action Fraud line by phone on (44) + (0)300 123 2040 or online at http://www.actionfraud.police.uk/.

    Should you have any other queries about your account or any other matters regarding your participation at this event please do not hesitate to contact us.

  • Hotel booking agencies

    Please beware of hotel booking companies who contact exhibitors claiming to be either a preferred supplier or, in some cases, working for our event, demand up-front payment, charge substantial penalties for changes and cancellation and may not even make a reservation with the unapproved hotel. You should always read the small print.

    Please be aware that we have partnered with HotelMap to help you book the perfect stay in Barcelona, we advise that you make your travel and accommodation arrangements through reputable suppliers and not via unsolicited phone calls or emails.

  • Need more information?

    Get in touch with our dedicated customer service team who are on hand to answer any questions you may have about our show.

    Customer service team
    E: ibtmworld.helpline@reedexpo.co.uk 
    T: +44 (0)20 8271 2127

Host Event Partners

Industry Partners

AIPC ECM ICCA ILEA MPI PCMA Site IAPCO UNICEO EMA ACS

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